Workforce optimisation in field service is a crucial factor in the highly competitive satellite TV industry. A successful blend of process and technology can help even experienced organisations to improve efficiency. Our client faced certain challenges concerning the management of the workforce for distribution and installation of satellite TV products. The client did not have the right tools to determine whether on-field staff was able to reach a subscriber’s home in a remote location and how the customer issue was resolved. The organisation was looking for an effective location-based application to perk up workforce productivity.
MaxMobility deployed ‘OnSpot’ that keeps businesses ahead at the grassroots level. Field activities are easy to monitor with this GPS based application. After implementation, ‘OnSpot’ enabled the client to proactively observe and manage on-field activities. The application allowed streamlining and improvement of field service activities through –
The 1st event, held in Bangalore, had the best minds of the Indian business world speaking about the disruptive technologies. The entire event was broadcast live on YouTube.
The 2nd event, held at Pune saw an increase in a number of app downloads and online engagement. The graph of DoBig’s success remained increasing since then. During 2015-2016, DoBig events were held in 7 cities and were very successful.