Workforce optimisation in field service is a crucial factor in the highly competitive satellite TV industry. A successful blend of process and technology can help even experienced organisations to improve efficiency. Our client faced certain challenges concerning the management of the workforce for distribution and installation of satellite TV products. The client did not have the right tools to determine whether on-field staff was able to reach a subscriber's home in a remote location and how the customer issue was resolved. The organisation was looking for an effective location-based application to perk up workforce productivity.
MaxMobility deployed 'OnSpot' that keeps businesses ahead at the grassroots level. Field activities are easy to monitor with this GPS based application. After implementation, 'OnSpot' enabled the client to proactively observe and manage on-field activities. The application allowed streamlining and improvement of field service activities through -