Executive Summary

Real-time tracking, automation, and centralized control transformed Tata’s field workforce operations. By integrating MaxMobility’s Workforce Management tool, Tata Teleservices streamlined task assignments, improved data accuracy, and significantly enhanced field productivity.

Snapshot

  • CLIENT
  • Industry
    Telecom
  • Apps Downloads
    4000
    +
  • Platforms

Challenges

  • 01

    Manual Processes and Errors

    Tasks such as assigning work orders, monitoring attendance, and maintaining records were managed manually, leading to frequent errors and delays.

  • 02

    Lack of Real-Time Visibility

    Tracking the location and progress of field users was difficult, resulting in inefficient route planning and time management.

  • 03

    Decentralized and Disjointed Data

    Key data such as work updates, vehicle meter readings, and field reports were scattered or manually logged, making it hard to retrieve and analyze.

  • 04

    Inconsistent Field Reporting

    Field updates like photos, remarks, and vehicle meter readings were inconsistently reported, leading to gaps in communication and project tracking.

  • 05

    Poor Task Prioritization

    Without a centralized system, assigning tasks based on priority leads to delays in addressing urgent issues.

  • 06

    Low Accountability and Audit Visibility

    Lack of a structured system to assign ownership and maintain detailed records (like lat-long coordinates or vendor-specific responsibilities) hindered accountability.


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TTSL WFM
Automated workflows, centralized tracking, and mobile tools streamlined field operations, enhancing visibility, accuracy, and accountability.

GoSales Solution

  • Automated Task Assignments by Time & Zone

    Task allocation streamlined across Patrollers, FRTs, and Supervisors.

  • Centralized Dashboard for Leadership Oversight

    Real-time view of attendance, activity, and location via web portal.

  • Mobile App for Field Data Capture

    Live updates on photos, reports, vehicle readings, and more.

  • Geo-Tagging & Route Optimization

    Precise journey planning using .KML files and GPS tracking.

  • Attendance & Work Logs Digitized

    Digital punch-ins and work updates replaced manual paperwork.

  • Ownership and Task Criticality Mapping

    Defined ownership and priorities reduce response time and confusion.

  • Audit Trail and Feedback Mechanism

    Integrated compliance tracking and historical record keeping.


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TTSL WFM

Impact

  • 01

    40% Faster Task Execution
    Automated allocation drastically reduced response delays.
  • 02

    30% Boost in Field Productivity
    Better reporting led to sharper output from field teams.
  • 03

    100% Real-Time Visibility
    Live tracking ensured operational transparency across regions.
  • 04

    Accurate & Centralized Data
    One platform for all logs, records, and reports.
  • 05

    Improved Decision-Making
    Leaders acted faster with data-backed performance insights.

Tata Teleservices’ collaboration with MaxMobility redefined operational excellence by streamlining task allocation, improving accountability, and giving leadership a powerful control tower for field operations. With our workforce management solution, TTSL achieved faster task completion, higher productivity, and full visibility.


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