Speed. Convenience. Consistency. Amicability. All of those make for a good customer experience. One big differentiator in that equation is the human touch. Creating real connections with technology needs the entire experience to feel more human and connected. People are increasingly less loyal to their retailers, brands, products, and devices. They consistently shop for ‘what’s … “Imagining the future of Customer Experience with Dynamic field/store Surveys”

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Today, insurance companies around the world face a shared challenge- to grow the business, stay profitable, and respond to rising customer expectations. Uncertain economic pressures, ever-changing regulatory constraints, the need for improved transparency, and operational inefficiencies have always increased the complexity of this task for insurers. Complex regulatory mandates push regulators to rethink the way … “Gain Sweeping Enterprise-Level Cost Optimization and Reduction by Automating the Manual Claims Management System”

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Many global organizations are now re-examining business processes and outcomes to accommodate changes with the help of emerging technologies such as the Internet of Things, Big Data, Artificial Intelligence, automation, and more. This digital transformation represents the response organizations need to give to meet rising customer expectations, deliver personalized experiences, and respond to fierce competition … “Digital Ethics & Data Security as a Driving Force Behind the Digital Transformation Story in 2019”

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